YUSU Advice and Support Centre is continuing to offer advice and guidance to students via email, phone or Hangouts Meet appointments. To access our service, please complete the Confidential Advice Record and email this to [email protected]. One of our advisers will then contact you. We will endeavour to do this within 3 working days, however given the high number of enquiries we are experiencing, and adjusted working patterns, this may not always be possible. Your patience during this time is much appreciated.
The Advice & Support Centre (ASC), part of the Students' Union (YUSU), provides independent and confidential advice and guidance to students on academic, welfare and personal issues. We also run a range of information sessions, workshops and drop-ins across the University with a focus on wellbeing matters. We work with University services and community organisations to provide a range of accessible resources and signpost students to appropriate support.
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Who are we and what do we do?
Richard, Susie and Louise are your dedicated team of advisors. Our day-to-day work includes work on individual cases where we help students on a range of different issues. We provide information on any options available to the student and help guide them through University processes. We can accompany students to meetings with the University, and we can look at students’ draft statements or responses to the University.
We can also discuss other issues that may be affecting a student and their studies, provide information about where students can access support for health and personal problems, as well as signpost or make referrals to more specialist services.
Please bear in mind that we do not represent students, or make representations to the University on a student's behalf - our role is to advise students on the options available for them to raise their concerns. However, we may contact the University with the student's consent to seek clarification on processes and options available to a student.
Please also be aware that we are not a crisis or emergency service. Please see here for more information about what to do if you are in a crisis.
What can we help with?
We advise on:
Academic issues- including exceptional circumstances, academic appeals, academic misconduct, fitness to practise, fitness to study, transferring or withdrawing course, programme extensions, repeat of study and leave of absence.
Complaints and conduct- relating to either academic or disciplinary issues. If you wish to raise a complaint about another student, an academic decision or a member of staff, or if you are the subject of a complaint of disciplinary investigation, our advisors can help guide you through the process.
Student welfare & wellbeing- if you are worried about your own or someone else’s health or wellbeing, are feeling homesick or experiencing stress or anxiety, or are having any difficulties with your time at University, get in touch and we can help you get the support you need.
Reporting incidents- if you have been the victim of a crime, or been involved in any incident relating to student conduct, we can discuss your situation in a safe, independent and confidential environment and provide you with information on any options available to you.
Personal issues- if there is anything that is affecting you during your time at University, we’re here to help. We can provide advice and support on welfare and personal issues and, where appropriate, signpost you to other services that may be best placed to advise you.
What can you expect from our service?
We initially ask that you complete our Confidential Advice Record (CAR) so that you are clear about how we use your information, and confidentiality. Once you have returned the CAR, by emailing [email protected], an adviser will then contact you over email to respond to your query, and if requested, to arrange a phone or 1:1 appointment. We aim to respond to students within 3 working days, however during extremely busy periods, this may not always be possible. Please be reassured that we will respond as quickly as we are able to.
We understand that many students will be working to University deadlines. Please include your deadline in your initial email to us, so that we can prioritise your case accordingly. It is highly recommended that you contact us as soon as possible if you have a deadline, as it is not always possible to respond to students at short notice.
The Advice and Support Centre (ASC) is located at the Student Centre, James College. You can contact our service in a few different ways:
Ring the YUSU Helpdesk on 01904 323724, who will be able to advise on how to access the ASC service
Our office hours are 10:00-16:00, Monday-Friday, apart from bank holidays.
What to do if you are not happy with our service?
We hope that you will be happy with the level of support you receive from the YUSU Advice and Support Centre. If you are dissatisfied with any aspect of our service, then in the first instance, these can be raised informally with the YUSU Advice and Welfare Manager, Richard Andrew ([email protected]).
If your complaint is not satisfactorily resolved, then formal complaints can be made by following the YUSU Complaints process